- International shipping is not available at the moment.
- Free local shipping for all orders S$200 and above.
- Shipping fees of $7 for orders below $200.
- Orders received on the weekend or public holidays will be processed on the next business day.
- All orders will be shipped out within 2 business days after we receive the order.
How to Order
● Free membership sign up.
● Please click here to start your daily skin care regimen with Dr.Ci:Labo!
● 3 Simple Steps to our Online Shopping!
How to change account information
You may change your account information anytime at your convenience. Simply go to “MY ACCOUNT” then “My Account settings”.
You can also add more than 1 shipping address with “My address book”.
* Free delivery for purchase of more than 2 boxes of Collagen Drink
All products will be shipped from Singapore by local courier services.
Orders will be processed within 3 working days.
Our business days are Mondays through Fridays, excluding public holidays in Singapore.
You may choose to return unused, unopened merchandise within 7 working days of receipt.
However, do note that we reserve our rights to reject any returns if the said returns are in a condition that is unacceptable. You may wish to further note that we also do not accept any returns of merchandise purchase on sale.
» How to?
Please contact us at JNJConsumerCare@consg.jnj.com for any returns.
We will appreciate if you can include:
● As much detail as you can about the return (what items and why)
One your request has been approved, we will send you an email to confirm and arrange for the returns as soon as possible, of which usually takes up to 7 workings days.
Refund will be applied to your original payment method. Any refund will automatically be issued to the card you used to place the original order. This typically takes a few working days, dependent on your bank/card issuer. Please note shipping fee will not be refund unless returning reason is due to our product’s purity, quality and authenticity.